Op13 Privacy Policy – Data Protection for Malaysian Online Casino Members

Op13 is a dedicated online entertainment platform operator committed to delivering the best casino experience to Malaysians. In providing this service, we need to collect certain personal information from our members to facilitate account registration, process financial transactions and deliver a personalised experience to each user.

This Privacy Policy is designed to inform you clearly and transparently about our data handling practices. It is an important document that you should read before using the op13 platform, as it explains your rights as a data owner and our responsibilities as a data controller.

• This policy applies to all users who browse, register for, or use any service on the op13 platform
• It covers all op13 channels, including the website, mobile app and any associated digital interfaces
• This Policy should be read together with op13's Terms & Conditions, which together form the complete agreement between you and us
• Op13 complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable international best practices in data protection

Op13 only collects data that is genuinely necessary to deliver our services safely and effectively. We do not collect information that is unnecessary or irrelevant to our platform's operational needs. Below are the types of data we collect and the reasons they are required.

• Registration Data: Your full name, Malaysian phone number, email address, date of birth and encrypted password are collected when you create an op13 account
• Identity Verification Data (KYC): A copy of your MyKad or passport may be required to verify your identity before a withdrawal is processed — this is a standard legal compliance requirement
• Financial Data: Information relating to your chosen payment methods — such as your Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay account numbers or FPX account details — we do not store full card numbers
• Platform Usage Data: Activity logs, game records, deposit and withdrawal history, login timestamps and account review activity are automatically collected for security and operational purposes
• Technical Data: Your IP address, web browser type, device operating system, screen resolution and other technical details are collected automatically to ensure the op13 platform functions correctly on your device
• Communications Data: Records of your communications with the op13 support team via live chat, email or other channels are retained for service quality and dispute resolution purposes

Every piece of data we collect serves a clear and legitimate purpose. op13 does not use your data for anything beyond what is stated below. We operate on the principle that your data belongs to you — we are merely granted temporary access to it in order to deliver the services you have requested.

• Account Management: Creating, managing and verifying the identity of your op13 member account so that only you can access it
• Transaction Processing: Securely processes deposits and withdrawals via Touch 'n Go, GrabPay, DuitNow, FPX and other Malaysian local payment methods of your choice
• Legal Verification: To meet KYC (Know Your Customer) and AML (Anti-Money Laundering) compliance requirements as mandated under Malaysian law
• Customer Service: Enables op13's Malaysian-speaking support team to provide accurate and relevant assistance to each member based on their account records
• Platform Security: Identifying and preventing fraudulent activity, hacking or platform abuse that could compromise the security of other members
• Personalise Your Experience: Analysing your gaming habits to recommend games such as Dragon Hatch, Big Bass Bonanza or Ocean King that you may enjoy based on your past activity
• Promotional Communications: Sending you bonus offers, Hari Raya, Chinese New Year or other exclusive promotions relevant to you via email or platform notifications — you may unsubscribe at any time
• Platform Improvements: Uses anonymised usage data to understand how members interact with the op13 platform and to make meaningful improvements over time

This is the question most op13 members care about most — and we want to answer it clearly and without ambiguity: op13 does not sell, rent, or trade your personal data to any third party for commercial purposes. This is our absolute commitment.

• Payment Providers: Transaction data is shared with trusted payment processors such as the FPX network, Touch 'n Go, GrabPay and others, strictly for the purpose of processing your transactions — these providers are bound by strict confidentiality agreements with op13
• Game Providers: Minimum required game information is shared with slots and live casino game content providers solely to ensure your gaming sessions function correctly on the op13 platform
• Legal Requirements: op13 may share data with Malaysian authorities or regulatory bodies where required by a court order, legal warrant, or legitimate regulatory compliance obligation
• Technical Services: Technical infrastructure providers — such as cloud computing and cybersecurity services — may have limited access to data for purely operational purposes, and are bound by strict confidentiality terms
• In all instances of data sharing, op13 ensures that third parties are bound by data protection obligations that are equally as stringent as the standards we hold ourselves to

Op13 invests seriously in data security infrastructure to ensure your personal and financial information is always protected against cyber threats, unauthorised access and misuse. Our security approach is multi-layered and continuously updated to address the latest threats.

• Op13 account passwords are never stored in plain text — they are processed using an irreversible hashing algorithm
• Penetration testing is conducted on a regular basis by independent cybersecurity experts to identify and address any vulnerabilities
• All op13 staff with access to member data undergo thorough background checks and comprehensive information security training
• Clear incident response procedures are in place to ensure any security breach is handled swiftly and effectively
• That said, no security system is 100% foolproof — you also have a responsibility to safeguard your own op13 account login credentials

As an op13 member and the owner of your personal data, you are entitled to rights protected under Malaysia's Personal Data Protection Act 2010 (PDPA). op13 fully respects these rights and provides straightforward mechanisms for you to exercise them whenever needed.

• All data rights requests should be sent via email to [email protected] with the subject line "Personal Data Request" and a copy of your identification document for verification purposes
• Op13 will acknowledge receipt of your request within 3 business days and resolve it within the timeframe stipulated by applicable law
• There is no charge for submitting a reasonable data rights request — we provide this as part of our responsibility to you

Op13 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device by your web browser when you visit op13. They help us remember your preferences and keep the platform running smoothly.

• You can manage or block cookies through your web browser settings — Chrome, Safari, Firefox and Edge all offer easily accessible cookie management options
• Blocking essential cookies may affect certain functions on the op13 platform, such as the ability to log in or save your personal settings
• Op13 does not use cross-site tracking cookies that monitor your activity on other websites outside our platform

Op13 does not retain your personal data indefinitely. We have a clear data retention policy that defines how long each type of data is kept, based on operational needs, applicable laws and data minimisation principles.

• Active Account Data: Retained for the duration your account remains active on op13, plus any mandatory holding period required under Malaysian law
• Financial Transaction Records: Retained for a minimum of 7 years from the transaction date in accordance with Malaysia's mandatory accounting and AML compliance requirements
• Support Communication Logs: Records of conversations with the op13 support team are retained for 3 years for reference, training and dispute resolution purposes should the need arise
• Closed Account Data: When you close your op13 account, personal data that is no longer required for legal compliance will be deleted within 90 days
• Marketing Data: Retained until you withdraw consent or request deletion — you can opt out of op13 promotional communications at any time via the unsubscribe link

Op13 is an online entertainment platform designed exclusively for adults aged 18 and above. We do not knowingly collect or process any personal data from minors.

• The op13 registration process requires age verification, and users must confirm that they are 18 years of age or older
• Should op13 discover that data belonging to a minor has been collected, the account will be terminated immediately and the relevant data deleted
• Parents and guardians are encouraged to use parental control software to prevent children from accessing online gambling platforms, including op13

This op13 Privacy Policy may be updated from time to time to reflect changes in our privacy practices, new legal requirements or improvements to how we manage data. We are committed to notifying you of any significant changes before they take effect.

• Any material amendments to this Privacy Policy will be announced via an in-platform notice on op13 and by email to all registered members
• The "Last Updated" date at the top of this document always reflects the latest version currently in effect
• Your continued use of the op13 platform following any amendments to the Privacy Policy constitutes your acceptance of the updated version.
• Where any amendments are material and require fresh consent from you, op13 will seek your explicit consent before continuing to process data under the new terms
• We encourage you to check this page regularly to stay informed on how op13 protects your privacy

If you have any questions, concerns or requests regarding op13's Privacy Policy or how your data is handled, our team is here to help. We take every privacy enquiry seriously and will provide a comprehensive response within a reasonable timeframe.